Shipment Policy for PANUNIE
Effective Date: January 8, 2025

At PANUNIE, we aim to provide our customers with the best shipping experience possible. Our Shipment Policy outlines the details regarding processing times, shipping methods, delivery times, and other essential information to ensure that your orders arrive promptly and safely. Please read the following carefully.

1. Order Processing Time

  • All orders placed on PANUNIE are processed during business hours (Monday to Friday, 9 AM to 5 PM CST).
  • Please note that orders may take 1-2 business days to process before they are shipped.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

We offer the following shipping methods based on your location and preference:

  • Standard Shipping
    • Delivery time: 5-7 business days
    • Available for all U.S. orders
  • Expedited Shipping
    • Delivery time: 2-3 business days
    • Available for U.S. orders only
  • International Shipping
    • Available for selected countries
    • Delivery time: varies by destination, usually within 7-21 business days

Shipping costs are calculated at checkout based on the weight of your order, destination, and selected shipping method.

3. Shipping Charges

  • Domestic Orders (U.S.)
    • Free shipping on orders over $50
    • Standard shipping rates apply for orders below $50
  • International Orders
    • Shipping charges are calculated at checkout based on destination and weight
    • Customs fees, taxes, and duties may apply and are the responsibility of the customer

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package through the provided tracking number on the carrier’s website.

5. Shipping Delays

While we make every effort to ship your order on time, shipping delays may occur due to unforeseen circumstances, such as weather, holidays, or carrier issues. PANUNIE is not responsible for delays caused by shipping carriers or customs procedures.

6. Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout. PANUNIE is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. If an error is made in your shipping information, please contact us immediately to update the details before the order is shipped.

7. Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact our customer service team within 7 days of receiving your order. We will assist you in filing a claim with the carrier and resolve the issue promptly.

8. Shipping Restrictions

  • PO Boxes: We do not ship to PO Box addresses.
  • International Orders: Certain items may not be eligible for international shipping due to restrictions or regulations.

9. Delivery Issues

If there is an issue with delivery (e.g., missed delivery, package not received), please contact us immediately. We will work with you and the shipping carrier to resolve the issue.

10. Contact Us

For any shipping-related inquiries or concerns, please reach out to our customer service team: